In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. No selling or trading, no trusted dealers here, just discussions. You might find this issue dragging on for many working days. SIGN UP OR LOGIN NOW. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. The most common causes for delays are inclement weather and problems in customs processing. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. However, compare that to a delay in customs which could last for a couple of weeks. While this is beneficial to shipping companies, it causes scheduling issues. In most cases, DHL is already working to clear the issue. The hold normally isnt longer than 1 week. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. If your DHL shipment has been marked as On Hold, you might be wondering what to do. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. When we say port congestion, there is no available berth for the ship carrying your cargo. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. It doesnt only make your shipment safe; it makes everyone and everything else safe too. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. Overview. for non-commercial purpose. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. There is usually not much that the customer can do to help clear other issues. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. Ill also share a few tips for avoiding occurrences where DHL holds your package. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. How long does it take for a DHL shipment hold to be resolved? truck instead of air). Why my shipment is on hold DHL? USPS Stolen Package? DHL Express is maintaining delivery services around the world. Importers cant always be at the port to track shipments. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. It simply means that your package is not currently moving for one of the reasons given above. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. Natural disasters are another common reason for shipping delays. Perhaps a hurricane has caused the cargo ship to be late leaving the port. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. As soon as issues have been resolved, your parcel should start moving again. Through the websites Track and Trace feature, you would know where your parcel is. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. Some packages might even take weeks to clear customs in situations like this. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Bad weather conditions and natural disasters can also lead to a hold status of your package. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. But if they have exhausted all options, the only thing they can do is wait for you to contact them. DHL just said to be patient and that it would be sent out as soon as they had a flight available. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). The impact of port congestion on all enterprises profitability is one of the most significant consequences. Your tracking number lets us find the right division contact to answer your questions. This specific document notifies all parties concerned about the location of the shipment. Single Shipment or Regular Shipping? Lots of info in the sidebar! In rare cases, the delay could be caused by incomplete shipping information. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. We will make another delivery attempt when the receiver is again open for deliveries. Thankfully, the majority of delays last for less than a week. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. Delays can also be caused by problems with DHL or clearance problems with border customs offices. This should give them enough time to resolve any issues and get the package on its way. Frequently Asked Questions. Enter your DHL Hong Kong tracking number and get updates with one click. Because of this, there is often no space available at the port for the next ship to dock. Looking for recommendations. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. DHL Hong Kong handles 10s of millions of parcels a year. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. You can send a maximum of 2 devices per box. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. And it all relies on the things being transported. Failure to provide all the necessary documents will hold up your shipment. Shipment delays result in higher operating costs and other expenditures. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. If you do not have a tracking number, we advise you to contact your shipper. Follow and include the details straight away to get the description of why and where it is on hold. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. But what do you do when DHL has placed your shipment on hold? for Track and Trace. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Lets dive in and see what causes these shipment delays. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. Try it free. DHL Hong Kong handles 10s of millions of parcels a year. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? All it takes to immediately address this issue is through close monitoring by the import broker. Just input the shipment number provided to you by the sender. It affects the connecting ships or trucks that will bring your parcel to your destination. ), it is possible for this to occur within a country too. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. You can find more information about customs on the website of your local customs authority. Take your post-purchase order tracking experience to the next level. My order was made Oct 4, 2013. But most of the time DHL tracking is accurate. Cancel within 30 days for a full refund. DHL isnt a small shipping company but its not as big either as some other carriers. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. How can I get my shipment status to change from on hold? You can only hope that the items will not get lost along the way. Excellent!! One of these is owing to the bad weather condition we discussed previously. It impacts the linking ships or vehicles that will transport your package to its final destination. (Solved!). If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. In these cases, another driver will have to take over. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Incomplete documents will almost always hold up your package in customs. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. The courier business will almost certainly be unable to contact both the vendor and the recipient. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. In some cases, DHL might remove this shipment status in a day. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Yea not looking good boys both mine are still on hold. Any luck? Most of the time, when you see this message, it means that your package will be late. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. goggles, etc.) You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. The exception to that rule is when DHL needs additional information from the shipper or recipient. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Mexico. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. Shipping companies, it is unsafe for DHL to attempt to transport packages and goods through certain.. For any reason working to clear the issue now and they have always timely... 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